Customer Help
Our team is always here to assist.
Call us at 971-374-7829 or support@solarfactoryoutlet.net
Common purchase queries answered
Orders and Shipping
You will receive your order in 1 to 7 business days.
You will be provided with a tracking number as soon as your order ships.
Ye you can elect to keep your credit card on file for purchases.
We ship to the USA and Canada and other countries just email us if your out of the country and we will check and see if we can ship to you.
If you need to swap an item
Returns and Exchanges
WARRANTY & RETURN
We hope you have enjoy your online shopping experience with Solar Factory Outlet. Please read below for more information about our warranty and return policies.
WARRANTY & RETURN POLICY
The warranty period for is 1~25 years for different Solar Factory Outlet products. In each case, the warranty period is measured starting on the day of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Our products come with 30 days return policy. Within the return period, Solar Factory Outlet will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping fees.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty on Solar Factory Outlet product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
EXCLUSIONS
Solar Factory Outlet’s warranty does not apply to:
Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Solar Factory Outlet current product literature.
Attempted repair by anyone other than an authorized facility.
If any modified products received will be returned to you at your expense.
REPLACEMENTS
Solar Factory Outlet will replace any Solar Factory Outlet product that fails to operate( within 30 days). A replacement product assumes the remaining warranty of the original product. If the products appear faulty because of inappropriate operation, we can only help fix the issue and don’t accept returns or replacements. The customer needs to pay all the fees for accessories and shipping
If you want to replace one of the damaged parts, please contact us to arrange to send the replacement part. (under warranty)
RETURN
Solar Factory Outlet offers a 30-day money back guarantee for goods purchased directly from Solar Factory Outlet. We are confident that you will love your new Solar Factory Outlet product. However If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. If you are unsatisfied for any reason, simply let us know within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive the product and confirm the validity, we will refund the full purchase price. Return requests outside of 30 days require special authorization.
Before returning, please send an email to sales@solarfactoryoutlet.net or call 971-374-7829
Simply contact customer support and we will make sure you receive the right product.
Simply contact customer support and we will make the arrangement’s for you to send back the damaged product and we will send out a new one.
Simply contact customer support at support@solarfactoryoutlet.net
Yes you can cancel at anytime.