After placing your order and it clears it takes 5-7 days to receive your order sometimes sooner depending on where you live.

WARRANTY & RETURN

We hope you have enjoy your online shopping experience with Solar Factory Outlet. Please read below for more information about our warranty and return policies.

WARRANTY & RETURN POLICY

The warranty period for is 1~25 years for different Solar Factory Outlet products. In each case, the warranty period is measured starting on the day of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Our products come with 30 days return policy. Within the return period, Solar Factory Outlet will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping fees.

LIMITED TO ORIGINAL CONSUMER BUYER

The warranty on Solar Factory Outlet product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

EXCLUSIONS

Solar Factory Outlet’s warranty does not apply to:

Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Solar Factory Outlet current product literature.

Attempted repair by anyone other than an authorized facility.

If any modified products received will be returned to you at your expense.

REPLACEMENTS

Solar Factory Outlet will replace any Solar Factory Outlet product that fails to operate( within 30 days). A replacement product assumes the remaining warranty of the original product. If the products appear faulty because of inappropriate operation, we can only help fix the issue and don’t accept returns or replacements. The customer needs to pay all the fees for accessories and shipping

If you want to replace one of the damaged parts, please contact us to arrange to send the replacement part. (under warranty)

RETURN

Solar Factory Outlet offers a 30-day money back guarantee for goods purchased directly from Solar Factory Outlet. We are confident that you will love your new Solar Factory Outlet product. However If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. If you are unsatisfied for any reason, simply let us know within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive the product and confirm the validity, we will refund the full purchase price. Return requests outside of 30 days require special authorization.

Before returning, please send an email to sales@solarfactoryoutlet.net

PLEASE BE PREPARED FOR THE FOLLOWING INFORMATION:

Order number

Video or photo of the faulty product (if applicable)

The item with the original packaging.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any further questions, please send an e-mail to sales@solarfactoryoutlet.net 

ORDER CANCELLATION 

 Customers can request a full refund within 72 hours of placing an order by emailing Solar Factory Outlet official store. However, if the product has already been shipped, the customer will pay the shipping fee to call back the package.

USED PRODUCTS

The warranty period is one year. If the product appears a problem within 30 days naturally, Solar Factory Outlet will cover all the shipping fees and repair fees for back and forth. If the product has a problem within 1 year, Solar Factory Outlet will cover the repair fee and the customer needs to cover the shipping fee for back and forth. Solar Factory Outlet shall not be responsible for the after-sale of products purchased through sales channels other than those designated by Solar Factory Outlet. Customers can purchase accessories from Solar Factory Outlet but Solar Factory Outlet is not responsible for the after-sale of accessories.

You should be able to change your shipping address in the shopping cart area or if you created an account.

You will be provided with a tracking number as soon as you order has shipped.

Customer support number is 971-374-7829

reenter the correct shipping or contact us to let us know so it gets shipped to the right address.

We ship to most countries if not you will be notified.

Yes most of the time your items will arrive in 1 package.